If there’s something wrong with your order (defective product, incorrect order, incomplete order etc.), please contact us within 10 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case. Our customer service team will review your request first then send further instructions. Torpidoo reserves the right to deny any return request.
Please note we can only accept returns that are unused and in the same condition that you received it.
You’re not eligible for a return for the following reasons. If:
- The request to change the order is not within 24 hours
- The product is not in the same condition as you have received it
- The product is already used
- You received the correct item
Processing returns may take up to 15 business days from the day we received your return request. We will email you to confirm once your return has been processed.
You will be responsible for paying for your own shipping costs for returning your item and will not be reimbursed for your return postage.
Pack your return securely. You're responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Torpidoo is not responsible for lost or damaged return packages.
We are unable to issue a refund until we receive your returned item.
Note: Shipping and handling costs are non-refundable.
Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. For hygiene reasons, we do not accept exchanges or returns of earrings, cosmetics, panties, lingerie sets, swimwear, tights/stockings or similar intimate items.
We do not refund products:
- Obtained from a source other than http://torpidoo.com
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
- If you have placed an order with an incomplete or incorrect address
What If I Received A Damaged Product?
We always try to source for the best quality products for our customers. However, there are many factors that might have resulted in your products being damaged in the transit.
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com. Let us know your problem and please don't forget to include your order number, photographs of the item(s) and the package notice attached to the packaging of the parcel (a piece of paper showing the delivery details), and also attach photos/videos which can clearly show the issue. We will do our very best to resolve your case as soon as possible.